Service & Technical Support

 

At The Needham Group, our aim is to significantly reduce our customers’ printing costs, reduce equipment downtime and increase our customers’ efficiency and profitability. We pride ourselves on offering an industrial ink jet solution with the lowest Total Cost of Ownership (TCO); please see below details of our after sales service/technical support and how we ensure minimal running costs for our coding and marking customers:

How we ensure the lowest running costs: 

Low ink and solvent consumption rates

Citronix industrial printers have the lowest solvent consumption rates, as low as 3ml/hour.

NO call out charges

We DO NOT charge a one off call out fee, our customers only pay for the time spent on site.

LOW hourly rates

We ensure that our hourly rates are lower than our competitors.

Majority of breakdowns remedied over the phone, FREE OF CHARGE

We provide comprehensive training to all operators when our Citronix industrial ink jet printers are installed. This ensures that the majority of issues can be resolved over the phone by one of our Service Engineers; this service is offered FREE OF CHARGE.

Direct contact with your appointed Service Engineer

We provide you with direct contact details of your appointed Service Engineer which guarantees the fastest response times (no switchboards).

The most reliable equipment – STANDARD 2 YEAR WARRANTY

We offer a 2 Year Warranty on all Citronix Continuous Ink Jet systems. Click here for more information.

Service Contracts 

The Needham Group is dedicated to providing the highest standards of customer service and support for all Citronix industrial printers. It is our policy to continuously monitor and improve our customer relations by identifying customer needs and wants and tailor our services to provide the best solution at all times.

We offer flexible service contracts tailored to suit individual requirements to ensure seamless operation, maximize reliability and minimize down time. Other benefits include:

• Prolong the life of your industrial ink jet
• Maintain reliability and consistency of print quality
• Regular filter changes with discount of 10% off list price
• All parts warranted for 12 months
• Unscheduled call outs charged at discounted labour rates
• Minimize down time
• Call out priority
• Saving in service and spares cost